Customer Success Manager Job at Reflow, New York, NY

  • Reflow
  • New York, NY

Job Description


Customer Success

$80k – $150k • 0.0% – 0.4%

We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after the first demo, now we need someone who can turn that spark into adoption, retention, and growth.

What you’ll do

  • Own the customer journey: setup, onboarding, adoption, and long-term success.
  • Shorten time-to-value: Move customers from demo → value quickly.
  • Capture and structure customer feedback: Be the voice of the user in product and engineering decisions.
  • Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast.
  • Build strong relationships that lead to expansions and renewals.
  • Create and refine the playbook: Onboarding processes, success metrics, touchpoints.
  • Partner with founders on GTM experiments and jump into “whatever’s needed” as we scale.

Who you are

  • Entrepreneurial: Former founder, early employee, or operator who thrives in ambiguity.
  • Analytical skills: Technical, finance, economics or product background
  • Customer-facing pro: You know how to excite, guide, and close.
  • Sharp communicator: Written, verbal, and human.
  • Curious and strategic: You dig into workflows, uncover pain, and use insights to shape product and company direction.
  • Methodical: You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.

Bonus Points

  • Background in B2B SaaS, enterprise software, or data-heavy products
  • Familiarity with analytics platforms, BI tools, workflow systems, or automation software
  • Experience supporting enterprise customers through security, data access, or compliance reviews

Why join

  • Be an early, high-impact hire, working directly with the founders as a founding member
  • Influence product roadmap, and helping define the culture of how we work with customers
  • Drive growth, contribute to PMF, GTM explorations

We’re open to you starting part-time and evolving into full-time (contract or W2).

Job Tags

Permanent employment, Full time, Contract work, Part time

Similar Jobs

KSM Carrier Group

Class A Opportunities for Lease Purchase, Owner Ops and Company Drivers - OTR Job Job at KSM Carrier Group

Class A Opportunities for Lease Purchase, Owner Ops and Company Drivers - OTR JobSkills and certifications:Minimum 18 months OTR driving experienceClass A CDL Driver's LicenseNo DUI in the last 5 yearsNo moving violations in the last 12 monthsPositions:Company... 

Lumexa Imaging, Inc.

X-Ray Technologist Job at Lumexa Imaging, Inc.

 ...annually. We are the partner of choice for health systems and radiologists, delivering...  ...across our platform.Full-Time X-Ray Technologist $5,000 Sign-On Bonus Available!Touchstone...  ...the imaging processVerify patient information, orders, and documentation for accuracy... 

Reflow

Customer Success Manager Job at Reflow

 ...Customer Success $80k $150k 0.0% 0.4% Were building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after the first demo, now we need someone who... 

Tenable

Remote Customer Success Manager Job at Tenable

 ...is Tenable? Tenable is the Exposure Management company. Over 40,000 organizations around...  ...in-class cybersecurity solutions for our customers; all while creating a culture of...  ...Role: As a member of the Customer Success team, this role will be responsible for... 

Mountain Land Physical Therapy & Rehabilitation

Physical Therapy Tech Job at Mountain Land Physical Therapy & Rehabilitation

 ...Join Our Team at Mountain Land Physical Therapy Jump-start your healthcare career with Mountain Land Physical Therapy! Work directly with licensed Physical Therapists, gain hands-on clinical experience, and join our Pre-PT Pathway, where over 90% of graduates are accepted...